Rbaji FAQ — all your questions answered, right here

rbaji's policy allows each person to hold only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or permanent closure. Only one account can be registered per mobile number.

on the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP to set a new password. The whole process takes about 3–5 minutes. If you run into any issues, contact us via live chat.

KYC (Know Your Customer) verification keeps your account secure and helps prevent fraud. You may need to provide your national ID or passport details when making large withdrawals or during account verification. Upload your documents from the Account Settings section.

Yes, both options are available. As part of responsible gaming, you can take a temporary break (24 hours to 6 weeks) or opt for self-exclusion from your account settings. To permanently close your account, please contact customer support. For more information, Responsible Gaming View the page.

rbaji supports deposits via mobile banking and bank transfer. Deposits are usually credited instantly or within a few minutes. Make sure all details are entered correctly when making a deposit. Check the Payment section in your account for the full list of available methods.

The minimum deposit amount may vary depending on the payment method. For the most up-to-date information, check the Cashier section in your account or contact customer support. We have options to suit players of all budgets.

Withdrawal requests are typically processed within 1–24 hours of approval. Bank transfers may take slightly longer. Having your KYC verification completed will speed up the process. For any delays, please reach out via Live Chat.

First, wait a few minutes — network delays can sometimes cause a hold-up. If your balance still has not updated after 15–30 minutes, contact our customer support via live chat with a screenshot of your transaction. We will resolve it promptly.

For small withdrawals, logging in is generally sufficient. For larger withdrawals, KYC verification is mandatory. This is to protect your funds and ensure no one else can withdraw your balance.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. The bonus amount and terms may change from time to time. Check the Promotions page or contact customer support for the latest details.

The turnover requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, if your bonus is BDT 100 with a 10x turnover requirement, you must complete BDT 1,000 in bets. Each bonus has its own specific terms. Read the conditions carefully before claiming any bonus.

A cashback percentage is awarded based on your daily gaming activity. It is typically credited to your account by a set time the following day. Cashback is usually added as usable balance with no extra requirements.

Yes, you can request to cancel a bonus before meeting the turnover requirements. However, any winnings associated with that bonus will also be forfeited. To cancel a bonus, please contact customer support.

rbaji offers four types of games: (1) Casino — slots, table games, and more; (2) Live Casino — live games with real dealers; (3) Sports Betting — bet on cricket, football, and more; and (4) Fish Games — exciting fishing games.

Yes, all rbaji games are fully accessible on mobile. Live Casino delivers a complete experience on mobile as well. For the best experience, download the rbaji App Download now — smoother performance on the app.

In the event of a disconnection, our system saves your game history. Once you reconnect, you can view the game results. Any active rounds in slots and casino games are settled automatically. If you experience any issues, please contact us via Live Chat.

On the download page, and you will find separate download links for Android and iOS. For Android, download the APK directly and install it. For iOS, install it from the App Store. If you have trouble, App page See.

To install an APK on Android, you need to enable "Unknown Sources" or "Install Unknown Apps" in your phone's settings. Go to Settings > Security > and allow installation from unknown sources. Then tap the APK file to install it.

Yes, you can access both the website and the mobile app using the same login credentials. Your balance, gaming history, and bonuses are synchronized across all platforms.

Yes, rbaji uses SSL encryption to keep all data secure. Your personal information is never shared with third parties. For more details, please visit our Privacy Policy Read.

No rbaji staff or representative will ever ask for your password by phone, message, or email. If anyone asks for your password, it is a scam. Change your password immediately and notify us via live chat.

If you have any concerns about your gaming habits, our responsible gaming team is ready to help. Responsible Gaming Use the protection tools on the page — deposit limits, self-exclusion, and break options are all available free of charge.